Bioaroma Crete — Partnership Terms & Conditions
Bioaroma Crete collaborates with selected retail stores, spas, hotels and wellness professionals who align with the brand’s philosophy of authentic botanical beauty inspired by the Cretan herbal tradition.
By placing an order and/or continuing cooperation with Bioaroma Crete, the Partner acknowledges and accepts the following terms.
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1. Brand Positioning & Distribution
Bioaroma Crete is a premium botanical brand. The Partner agrees to preserve the brand’s positioning, presentation and philosophy at all times.
The resale of Bioaroma products through online stores, marketplaces or third-party platforms (including but not limited to Amazon, eBay, Skroutz or similar platforms) is not permitted without prior written consent from Bioaroma Crete.
The Company reserves the right to suspend or terminate cooperation in case of unauthorized distribution.
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2. Use of Intellectual Property
All product images, texts, logos, packaging designs and promotional materials remain the exclusive intellectual property of Bioaroma Crete.
Partners may use such material exclusively for:
* in-store communication
* social media promotion
* brand awareness purposes
Only upon prior approval from Bioaroma Crete.
Any permission granted is non-exclusive, non-transferable and revocable at any time at the sole discretion of Bioaroma Crete.
The use of brand assets for e-commerce sales, paid advertising or third-party platforms without written consent is not permitted.
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3. Commercial Terms & Pricing
The Partner agrees to respect the brand’s recommended retail positioning and overall image.
Bioaroma Crete reserves the right to:
* define and modify wholesale pricing
* update price lists periodically, with reasonable prior notice to Partners, where practicable, except where immediate changes are required due to external factors
* introduce, modify or withdraw commercial offers at its discretion
Where applicable, the Company may inform Partners in advance of significant commercial actions, in order to support alignment and coordination.
Minimum Opening Order
For new Partners initiating cooperation with Bioaroma Crete, the minimum opening order amount is set at €500 (including VAT and shipping costs, where applicable).
New Partners remain eligible for applicable promotional structures, including the “5+1” offer, provided that the minimum opening order threshold is met.
Bioaroma Crete reserves the right to modify minimum order requirements and commercial structures at its discretion.
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4. Promotional Policies
Bioaroma Crete may, at its discretion, offer promotional schemes, including:
* complimentary units
* quantity-based incentives (such as “5+1” offers)
* in-store support materials
The “5+1” structure allows Partners to receive one additional unit free for every five purchased units. This additional unit may be used either as a tester or as a complimentary unit, enhancing both product experience and commercial margin.
Such offers are optional, non-binding and subject to availability and commercial agreement.
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5. Product Testing & In-Store Experience
Bioaroma Crete does not provide separate tester units as part of its standard commercial policy.
Instead, the Company supports in-store product experience through promotional structures (such as the “5+1” offer), allowing Partners to:
* allocate one unit as a tester
* enhance product presentation
* increase overall commercial value
Partners are encouraged to utilize such products as testers, ensuring an authentic and engaging in-store experience.
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6. Orders & Availability
All orders are subject to availability and confirmation by Bioaroma Crete.
The Company reserves the right to partially or fully decline an order.
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7. Returns Policy
All products purchased from Bioaroma Crete are considered final sales and are not eligible for return, exchange, or refund.
In the unlikely event that a product is received damaged, defective, or due to a proven manufacturing fault, the Customer must notify Bioaroma Crete within 7 days of receipt, providing relevant photographic evidence.
Upon verification of the defect by Bioaroma Crete, the Company reserves the right, at its sole discretion, to replace the defective product with the same or an equivalent product. No refunds will be issued.
Except for verified manufacturing defects, no returns, exchanges, or refunds are accepted.
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8. Liability
Bioaroma Crete shall not be held liable for:
* misuse or improper storage of products
* unauthorized resale channels
* damages arising from incorrect product handling
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9. Termination
Bioaroma Crete reserves the right to suspend or terminate cooperation at any time, particularly in cases of:
* breach of this Agreement
* unauthorized online sales
* misuse of brand identity
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10. Promotional Periods & Discount Policy
Bioaroma Crete may implement promotional campaigns through two primary formats:
1. General promotions, applied across the official website (e.g. seasonal sales or limited-time offers)
2. Targeted promotions, communicated via newsletters or direct marketing channels, typically in the form of discount codes (vouchers)
For general promotions, Partners may be informed in advance (indicatively 1–2 weeks prior), allowing them to align their commercial activity.
Partners are encouraged to align with such campaigns in order to maintain a consistent brand image and customer experience.
Outside of Company-led campaigns:
Partners may, at their own discretion, implement promotional actions to support stock rotation.
Such actions are recommended to be conducted in a controlled and brand-consistent manner, such as:
* private vouchers
* client-specific offers
* discreet in-store promotions
Promotional pricing applied by Partners should primarily concern products purchased during the relevant promotional period.
Partners are encouraged to avoid permanent or highly visible price reductions at shelf level, in order to preserve the premium positioning and perceived value of the brand.
Partners are requested to inform Bioaroma Crete in advance of any promotional activity, in order to ensure coordination and, where appropriate, support with approved promotional material.
All promotional activities should reflect the values, identity and positioning of Bioaroma Crete, ensuring a consistent and high-quality brand experience across all channels.
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11. Brand Alignment & Collaboration
The Partner agrees to collaborate with Bioaroma Crete in a spirit of professionalism, consistency and mutual respect.
Product presentation, communication and customer experience should reflect:
* authenticity
* natural wellness
* premium positioning
Partners are encouraged to actively promote the brand in alignment with its philosophy.
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12. Governing Law
This Agreement is governed by the laws of Greece.
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13. Final Provision
By placing an order, accepting a quotation, receiving products, or continuing cooperation with Bioaroma Crete, the Partner confirms that they have read, understood and fully accepted the present Partnership Terms & Conditions.
Bioaroma Crete is committed to building long-term partnerships based on trust, authenticity and shared values.